Terms and Conditions

Carphin House hopes you have a fantastic stay and endeavours to always act fairly and responsibly with its guests. 

For guests staying with us on an Exclusive Use basis please note that we take a £1000 good housekeeping deposit, which is fully repayable once the house and grounds have been checked for any damage or theft. 

Please note this has never happened yet, but we have to take it into account! Any large expenses will be removed from the GHD, but for minor breakages or spillages we would not charge. 

We regret that we do not allow fireworks due to the proximity of nearby cattle.

Cancellation by the Applicant

Any cancellation made by the Client for whatever reason shall be in writing (email is fine). Deposits and balances are non-refundable in the event of a cancellation. The Client remains liable for the final payment on the due date (42 days prior to the date of the booking) and failure to make such payment in full at the time will be treated as a Breach of Contract. On receiving the cancellation we will update the availability calendar accordingly. If a re-let is achieved the Client will be refunded with all monies paid less fifty pounds (£50+VAT) per booking week. 

For a cancellation before the due date (longer than 6 weeks away), then only the booking payment of 25% will be retained. 

Balance Payments

Final payments are due six weeks (42 days) before a holiday commences. If the final amount is not paid by the due date, then we have the right to cancel the booking forthwith. All payments made by the Client will be forfeited, and the Client will remain liable for payment of all outstanding payments for the holiday. In the event of a re-let repayment shall be paid to the Client after deduction of any difference in the rental received on re-letting together with any reasonable administrative or professional costs incurred in connection with such re-letting (£50 + VAT).

VAT

Value Added Tax is included in the rental figures advertised. It has been levied at the rate appropriate at the time of booking

COVID-19

We recognise that the current situation is highly unprecedented, and we are working to be as flexible as possible in order to meet these circumstances. Any booking up to the end of August 2020 can be postponed to a later free date at no charge. Any cancellations between April-July 2020 will be fully refunded. Any cancellations after July by guests, then only the 25% booking deposit will be retained.

In the event that Carphin cannot fulfil a booking due to government restrictions then of course the client will be entitled to a full refund.