Privacy Policy

At Carphin House we take your privacy very seriously and guarantee not to release your private information to anyone. No credit/bank details are held online. As a registered UK company, our data policy conforms fully to the Data Protection Act 1998.

While processing your order we will hold your details on a secure database. Once your order is successfully processed, all credit/debit information will be discarded from the database.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This could mean we will provide targeted advertising to previous visitors to this site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Of course, any data collected will be used in accordance with Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We will at all times comply with the Data Protection Act 1998 and make sure that we keep your data secure and steps are taken to prevent any unauthorised access to your information.

What data do we collect?

We collect all of the information which you submit to us. For example, when you communicate with us in any way (for example, email, Facebook, Twitter etc.).

From time to time we may access publicly available information about you on the internet to assist in fraud prevention, for identity verification (such as to confirm we have the correct address details for you) and for marketing purposes, as set out in more detail below.

We also look at your activity on our website, for example what device you're using and what products you're looking at. Much of this information is collected by cookies. For full details, have a look at our cookie policy.

What do we do with your data?

We may, from time to time, use your personal information to administer a prize draw or competition but this will only happen if you have chosen to enter.

As part of our marketing programme, we may pool and share aggregated data with third parties. We then use this data to produce statistics about our customers. This helps us to select and tailor products, services or special discounts to you and to inform you about those which we think you will be interested to hear about.

We always give you the choice of whether or not you wish to continue receiving marketing communications from us. By clicking on the 'unsubscribe' link in a promotional email or by contacting us at, your details will be removed from our mailing list.